For Patients
Your Doctor. Now Digital.
Continue your medical care with your own doctor – simply, securely, from anywhere. No waiting rooms, no travel, no app installation.
What is CatyCloud for patients?
Digital care with your trusted physician.
Your Doctor, Digitally
CatyCloud doesn’t connect you with unknown doctors. It lets you continue your care with the physician you already know and trust – just digitally.
No App Required
Simply open your doctor’s link or scan the QR code in the browser. No installation, no technical barriers. Works on any device.
What types of consultations are available?
Choose the format that fits your needs.
Email Consultation
Describe your concern in writing, upload documents or photos. Your doctor reviews everything and sends you a detailed medical report by email. No appointment needed.
Online Consultation
Meet your doctor live via chat, audio, or video at a scheduled time. Personal conversation in a secure virtual practice room.
Why Choose CatyCloud?
Convenient, secure, and personal.
Convenient
Consult from home or on the go. No travel, no waiting rooms, no time off work.
Secure
Every consultation takes place in an encrypted virtual practice room. GDPR compliant. All servers in Europe.
Personal
Keep your trusted doctor-patient relationship. CatyCloud digitizes your existing care, not your access to strangers.
The Complete Picture
For patients, CatyCloud means you can continue your familiar medical care simply and securely in digital form – without going through third-party platforms, directly with your own doctor.
Communication happens conveniently from home or on the go, without travel, without waiting rooms, and without installing any additional apps.
Every consultation takes place in a protected virtual practice room that only you and your doctor can access. This ensures that confidentiality, privacy, and personal care are fully maintained.
Two ways to consult
Email Consultation: Ideal for non-urgent questions, follow-ups, or second opinions. You describe your concern in writing, and your doctor responds with a detailed medical report.
Online Consultation: For more personal conversations or complex matters. Meet your doctor at a scheduled time via chat, audio, or video.
Step-by-Step Guides
▶ Email Consultation – Step by Step
- Choose payment method – Self-pay, statutory insurance, or private insurance
- Select email consultation – No appointment needed
- Confirm your email – You’ll receive a verification code
- Enter personal details – Age, gender, and other information
- Answer questions – Describe your concern in detail
- Upload photos – If helpful for the consultation
- Enter payment details – either credit card or insurance information. Your card will only be charged after the consultation has been successfully completed.
- Receive your report – By email after processing
No registration required – Payment details only at the very end
▶ Online Consultation – Step by Step
- Choose payment method – Statutory insurance, private insurance, or self-pay
- Select consultation type – Chat, audio call, or video call
- Choose an appointment – Select a suitable time slot
- Create an account – Confirm email and set a password
- Enter personal details – Age, gender, and other information
- Test your equipment – Check microphone and camera (for audio/video)
- Answer questions – Prepare the doctor for your concern
- Enter payment details – either credit card or insurance information. Your card will only be charged after the consultation has been successfully completed.
- Log in for your appointment – Start the consultation on time
During the consultation:
- Chat: Write in real-time with your doctor
- Audio: Speak with your doctor without video
- Video: See and speak with your doctor
You can switch between chat and conference at any time.
© 2026 CatyCloud – IFTM Institut fuer Telematik in der Medizin GmbH