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Phone Support
Available Monday – Friday
9:00 AM – 5:00 PM CET
+49 212 XXX XXXXXX
Frequently Asked Questions
How do I reset my password?
Use the Patient App: Click on “Forgot Password” on the login page and follow the instructions sent to your email.
How do I cancel an appointment?
Use the Patient App: Log into your account, go to “My Appointments” and click “Cancel” next to the appointment you wish to cancel.
Technical issues with video consultation?
Ensure you have a stable internet connection, allow camera/microphone access in your browser, and try using Chrome or Firefox.
Contact Form
Please fill out the form and we’ll get back to you as soon as possible.